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Resolve Application Operation Errors

Introduction

This guide explains what to do if you encounter general application operation errors (e.g., 404, application freeze, etc.).

Submit Support Ticket with securesuite Log

1. Start a Product Technical Support ticket.
2. Fill out the fields with as much detail as possible and attach the securesuite log to the ticket.

Log Location

Go to your designated CIS SecureSuite Platform destination directory and then logs/securesuitelogs (e.g., C:/Program Files/SecureSuite/logs/securesuitelogs).

3. Select Submit.

Contact CIS Product Technical Support

If you're encountering an issue that is not covered anywhere in the CIS SecureSuite Platform Guide, open a ticket with CIS Product Technical Support.

Please provide as much information as possible to expedite the support process.